Because of this it had suspended her account, even though she had not asked for this to happen.Searchmate has now offered Aileen a full refund of £1,295.When Telegraph Money spoke to one of Searchmate’s agents, we were told matchmakers would go to “great lengths” to find matches for singles, for example putting up posters in local sailing clubs (if the client listed sailing as a hobby), or even posting advertisements in newspapers. She said she sent several emails to Searchmate’s agents since November but did not hear back.
I didn’t want to put myself through all that.” The man, 54, from the North East, came across Elite Singles and thought it looked like a better bet for meeting someone more serious about finding a long-term partner.
He was also impressed with the advertised fact that 18,000 new members were registering with the site every week – giving the impression that he’d be spoilt for choice of potential dates.
When the man complained to Elite Singles, it refunded him without a fuss, as it has a 14-day refund policy.
When contacted by Telegraph Money, Elite Singles admitted that disappointment over the number of paying members was a “very common” complaint.
Searchmate has disputed Aileen’s claims and said it had not received any correspondence from her after the letter was sent in November.
It said it made a number of attempts to call her since, but that it had not been able to reach her.After filling in the questionnaire, the man registered for the site and was delighted with the follow-up email he received.It contained several profiles of highly promising matches all “waiting to contact him”.In total, the site offered the man four suitable profiles “in his area” – none of which met his criteria.One of them lived hundreds of miles away in Ireland and would be unreachable without an expensive ferry or plane journey.The site explained that this was down to most of the gentlemen who were active within her area “going on hold”, meaning they could no longer be contacted.